No more update security maintenance backup performance design problems
Gain time for your actual business. We will do the rest.
Sit back, as we configure your site, modules, speed & performance, mobile device responsiveness, SEO, etc. for you.
24/7 Uptime Monitoring
Spam Comment Cleansing
On demand backup restore
Monthly WordPress updates
Monthly Plugin & Theme updates
Monthly Security Scan
Email & Ticket support
SLA: Standard (24h Mon-Fri)
5 development hours /month
Weekly WordPress updates
Weekly Plugin & Theme updates
Backup creation before updates
Weekly Security Scan
Speed & Performance Optimisation
SLA: Advanced (16h Mon-Sat)
10 development hours /month
eCommerce Product Management
UX Design & Support
Daily Security Scan
Priority & Emergency support
Dedicated support ninja
Managed website hosting
SLA: Priority (8h Mon-Sun)
Direct WhatsApp line to our support team
Prices in USD. Minimum contract: 3 months.
Our Enterprise Support is like having a developer, designer and IT technician in your office, who will perform basically most tasks not included in our Support plans, i.e.:
- Configuring domain related tasks (DNS, NS, etc.)
- Configuring our Digital Security suite options:
- Domain protection
- Data breach prevention
- Email security
- Mitigate DDOS attacks
- SSL security
- Website security
- Multisite issues
- Redesigning website or creating content
- Search Engine Positioning
- Website speed optimization
In short, you will have our team available 3h a day, Mon-Fri for non-critical requests and 24/7 for critical requests (turnaround time 4h).
Already a customer?
Our team of WordPress experts that can handle almost any request of up to 30 minutes. For example, this includes:
- Adding content to your site
- Installing and configuring plugins
- Installing and configuring themes
- Minor adjustments of CSS.
We ask that you submit one request at a time, so we can complete it as quickly as possible, usually within a couple of hours.
We find that our clients are fair and reasonable and enjoy working with us.
We also offer task specific and hourly rates for more specific or complicated issues! You can find the rates here. Should you have an issue even more complicated, don’t hesitate to drop us a line and will we inform you.
We work Monday to Friday from 9am to 6pm CST time (US West coast). Depending on your needs, certain support plans can give you priority help too.
Generally, most issues that exceed 30 min of time and the following:
- Customizing plugins or themes
- Configure DNS, DB or SSL
- Issues related to Multisite sites or servers
- Redesigning website or creating content.
For a more exhaustive list of jobs not included in the flat-rate support, please refer to the terms & conditions.
We love our customers, therefore we made a comprehensive and no small text support policy.