Mon-Fri 09:00h- 18:00h CST (US west coast)
Although we’re a Dutch company, our distributed team works remotely, mostly in the North American continent. We respond to inquiries and support requests at all hours Monday to Friday. Some of us will work an hour or two on the weekends from time-to-time, but try not to.
Already a customer?
Most frequent questions and answers
Yes, we do! You can see & contract our flatrate support plans here.
We also offer task specific and hourly rates for more specific or complicated issues! You can find the rates here. Should you have an issue even more complicated, don’t hesitate to drop us a line and will we inform you.
We work Monday to Friday from 9am to 6pm CST time (US West coast). Depending on your needs, the different support plans guarantee different SLA's:
- Standard (24h Mon-Fri)
- Advanced (16h Mon-Sat)
- Priority (8h Mon-Sun)
In order to keep things organized and streamlined, we work with a support ticket system. No searching for emails, emails with heavy attachments, etc. We make it as easy but secure as possible for our customers.
We love our customers, therefore we made a comprehensive and no small text support policy.
Here again, to keep things streamlined, upon starting a project, you will receive a link to our onboarding process, so we all can keep things simple but efficient. However, as a general rule of thumb, this is how it works.